Feedback and dispute resolution

At Liberty we are committed to providing our customers with great service. If our service doesn’t meet your expectations, we want to know.

To resolve your issue or complaint please contact one of our complaints officers:
Ricky Forster, Principle Complaints Officer +61 3 8635 9958 or
Sarah Young, Deputy Complaints Officer +61 3 8635 9961.

In most cases, we are able to resolve your issue or complaint on the spot. If this is not possible, we'll send you a letter to acknowledge your issue or complaint and let you know how long we expect it will take to provide you with our response.

If you are not satisfied with the steps we take to resolve your issue or complaint or with the result of our investigation, you can seek assistance from the independent external dispute resolution service, which is provided by the Credit Ombudsman Services Limited (COSL).

http://www.creditombudsman.com.au

If you would like to get in contact with a Liberty customer services officer, fill in your contact details and we will respond to your email as soon as possible. Mandatory fields marked *.