Contact list

Customer Enquiries - new loans

For any enquires relating to new loans or refinances please contact one of our Lending Specialists
Tel 13 11 80 (option 2)
Online form here

Customer Enquiries - existing loans

For any enquires relating to an existing loan please contact a member of our customer service team
Tel 13 11 80
Online form here

Introducer Enquiries

For any enquiries on accreditation, scenarios or product updates please contact a member of our Introducer Support Team
Tel 13 23 88
Introducer online form here

Investor Enquiries

Institutional investors requiring information should please contact our Treasury team
Tel +61 3 8635 8888
Investor online form here

Media Enquiries

For any media enquiries please contact our Head of Communications, Ana-Maria Rivera
Tel +61 3 8635 8888
Media online form here

Resolving complaints

To resolve your issue or complaint please contact one of our complaints officers
Tel Ricky Forster, Principle Complaints Officer +61 3 8635 9958 or
Tel Sarah Young, Deputy Complaints Officer +61 3 8635 9961

For more information on our dispute resolution procedure click here

If you are not satisfied with the steps we take to resolve your issue or complaint or with the result of our investigation, you can seek assistance from the independent external dispute resolution service, which is provided by the Credit Ombudsman Services Limited (COSL): http://www.creditombudsman.com.au