Bushfire Relief

Bushfire relief available

Assistance is available to Liberty customers experiencing financial hardship due to extreme weather conditions including the devastating bushfires currently burning across many parts of the country.

The safety and wellbeing of our customers is paramount and helping to relieve the financial burden created by these unexpected disasters is something we take seriously.

Support measures are tailored to meet your individual needs and circumstances however options to help you get back on track can include:

  • Deferring scheduled loan repayments
  • Waiving loan fees or charges
  • Waiving redraw fees if you’re accessing funds in your redraw facility
  • Restructuring existing loans free of associated costs
  • Incorporating any insurance activation fees into your existing loan

Get in touch sooner rather than later

We appreciate all customers’ immediate focus is on the safety of themselves and their family. At the appropriate time, our team is ready to provide support. We understand that each customer will have different needs and every request matters. The best way to discuss your individual circumstances is by calling us on 13 11 33 or emailing help@liberty.com.au. You can also direct message us via our Facebook page.

Further support

Because we understand that putting things back together again requires broader community support, Liberty has donated $250,000 to the Australian Red Cross Disaster Relief and Recovery fund. These funds will help provide essential emergency services, support at evacuation centres and recovery hubs, as well as assistance and funds for volunteers supporting the fire-fighting efforts.

To encourage our community of staff, customers, advisers and business partners to join in support of this cause, Liberty has pledged to match contributions up to a further $100,000. Click here to learn more.

Did you know?

If you’ve been impacted, you may be able to also claim financial assistance from the government. Check if you're eligible to claim here.