Feedback and complaints

As free thinkers, innovators and go-getters, we know that sometimes we get it right and at times, we can do better. If you’ve got thoughts, comments and experiences to share, we’re all ears.

Contact info

13 11 33

8am to 7pm (Monday-Friday)

If you are deaf or require hearing or speech assistance you can contact us via the National Relay Service (NRS). Find out more

TTY and Voice Calls 13 36 77 (Ask for 13 11 33)

Speak and Listen 1300 555 727 (Ask for 13 11 33)

Translating and Interpreting Service 13 14 50 (Ask for 13 11 33)

We'd love to hear from you

Our goal is to provide fast and fuss free service to our customers. If you’ve had a great experience, or if we could have done something differently, we’d love to hear from you. We also recognise that there may be an occasion when you are not satisfied with the outcome. If we haven't met your expectations, please let us know and we'll do our best to resolve things as quickly as possible. Simply fill out the form below or send us an email at

We take your privacy seriously. See our collection notice here.

Complaints handling and dispute resolution

Get a solution

If after working with our team you aren't satisfied with the outcome, you may request for your complaint to be escalated to our dedicated Resolutions Team. They will review your concerns using our internal dispute resolutions process. This service is free of charge.

Please phone us or email and a member of the team will be in touch to acknowledge your complaint within one business day.

We aim to resolve complaints as soon as possible. If your complaint is related to hardship or a default, we will respond within 21 calendar days. All other complaints are handled within a maximum of 30 calendar days from receipt. We will let you know if we need more time to resolve your complaint.

Our Complaints Handling Policy can be found here.

Further help?

If you’re still not satisfied with the outcome, you can refer your matter to the Australian Financial Complaints Authority (AFCA) which provides a free, independent dispute resolution service:

1800 931 678

In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

Contact information for Whistleblowers

Liberty is committed to the highest standards of professionalism, honesty and professional behaviour in all our business activities. We encourage the reporting of any instances of suspected unethical, illegal, fraudulent or undesirable conduct involving any business within the Liberty Group.

You can make a report using the confidential email address or by contacting Your Call on 1300 790 228 or via their website quoting Organisation ID: LIBGRP. Your Call is an independent third party service that receives anonymous disclosures.

For more information about the Liberty Group Whistleblower Policy click here.

Liberty Financial Pty Ltd ABN 55 077 248 983 | Credit provided by Secure Funding Pty Ltd ABN 25 081 982 872 | Australian Credit Licence 388133 | Both trading as Liberty Financial.