8am to 7pm AEST (Monday-Friday)
If you are deaf or require hearing or speech assistance you can contact us via the National Relay Service (NRS). Find out more
TTY and Voice Calls 13 36 77 (Ask for 13 11 33)
Speak and Listen 1300 555 727 (Ask for 13 11 33)
Translating and Interpreting Service 13 14 50 (Ask for 13 11 33)
If after working with our team you aren't satisfied with the outcome, you may request for your complaint to be escalated to our dedicated Resolutions Team. They will review your concerns using our internal dispute resolutions process. This service is free of charge.
Please phone us or email email@example.com and a member of the team will be in touch to acknowledge your complaint within one business day.
We aim to resolve complaints as soon as possible. If your complaint is related to hardship or a default, we will respond within 21 calendar days. All other complaints are handled within a maximum of 30 calendar days from receipt. We will let you know if we need more time to resolve your complaint.
Our Complaints Handling Policy can be found here.
If you’re still not satisfied with the outcome, you can refer your matter to the Australian Financial Complaints Authority (AFCA) which provides a free, independent dispute resolution service:
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
Liberty is committed to the highest standards of professionalism, honesty and professional behaviour in all our business activities. We encourage the reporting of any instances of suspected unethical, illegal, fraudulent or undesirable conduct involving any business within the Liberty Group.
You can make a report using the confidential email address firstname.lastname@example.org or by contacting Your Call on 1300 790 228 or via their website yourcall.com.au/report quoting Organisation ID: LIBGRP. Your Call is an independent third party service that receives anonymous disclosures.
For more information about the Liberty Group Whistleblower Policy click here.
Liberty Financial Pty Ltd ABN 55 077 248 983 | Credit provided by Secure Funding Pty Ltd ABN 25 081 982 872 | Australian Credit Licence 388133 | Both trading as Liberty Financial.