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Customer Centre

Supporting you throughout your loan.

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Common questions

Support services

You are important to us, and we have a dedicated team who work tirelessly to provide support to our customers. If you are going through some changes that have impacted your circumstances and financial situation, there are a number of ways we can help.

Financial hardship

If your situation has changed and you are concerned about meeting your repayments, visit our financial hardship page to see how we can help.

Family and domestic violence

Family and domestic violence is a serious issue. Our team is trained to help and will keep your safety and privacy the top priority as we work with you to understand your needs.

Whistleblower policy

We’re committed to honesty, professionalism and ethical behaviour in all our businesses interactions. If you experience undesirable behaviour or suspect unethical conduct has taken place, see our Whistleblower policy.

Handy tools you might want to try


Extra repayment calculator

Want to know what the impact of making extra repayments could be on the life of your loan? Try our extra repayments calculator to find out.


Budget planner

Budgeting is an essential part of managing your loan. But you don’t have to do it alone – our budget planner can lend a helping hand.


Property report

Curious about property prices in your area? Our property report can give you a clearer idea.

Experts in finance for free thinkers

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