Customer Centre

Common questions

• How do I register for Liberty Online?

  To register simply go to Liberty Online via the “Customer log in” button on our website or click here. You will see a link under the sign in button to register your account. Click the “Register” link, complete the registration form and select “Register”. Alternatively, you can contact our team on 13 11 33.

• I didn’t receive my password reset verification code, what do I do?

  Your password reset verification code will be sent to the primary contact number associated to your loan account. If you have more than one contact number, have changed your contact number, or are unsure what contact number is associated to your email address, please call us on 13 11 33.

• How do I register for online statements?

  It’s easy to make the switch to online statements. To register, simply login, go to "Settings" and see the "Communications" feature. Tick the check box to receive digital communications for important notices (including statements) and confirm your email address. Changes to digital communication preferences are automatically activated for all eligible accounts. For joint accounts, each account holder needs to set their own digital communication preference.

  Please note online statements are not available for car loans.

• How do I request a statement?

  For car loan statements please call us on 13 11 33.

  For all other loans you can create a summary of your transactions and account details whenever you like online. Simply login, go to "Statements" on your loan account to generate for a pre-defined period or choose a custom date range.

  Alternatively, you can request a paper statement by calling us. Please note that a fee may be charged for each request. For more information, please call us on 13 11 33.

• How do I update my address details?

  The fastest way to change your address details with us is online. Simply login, go to "My Details" and see the "Address Details" feature. It's important that we have your current address information on file in case we need to contact you about your account or send you important information.

• How do I update my direct debit details?

  The fastest way to change your direct debit details with us is online. To change, simply login, go to "Repayments" on your loan account and use the "Change Direct Debit" feature. If you have more than one loan account, you will need to complete a direct debit request for each account. Please note, not all financial institutions accommodate direct debit requests on accounts. If you are unsure, please check with your financial institution.

• Can I make additional repayments to my loan?

  If you have a home loan or car loan you can make additional repayments to your loan account. Depending on your loan type, there may be a limit on the amount or number of additional repayments you can make. To make additional repayment online, simply login, go to "Repayments" on your loan account and see the "Add Extra" feature. These repayments will be direct debited from your nominated bank account or your linked Offset account on your loan.

  Alternatively, you can also make additional payments by transferring funds to us from your preferred financial institution. Please see the "How do I make a repayment via manual transfer?" article in Liberty Online “Help” for further information or call us on 13 11 33.

• I'm experiencing financial hardship. What can I do?

  At Liberty, we know things don’t always go as planned. If you're experiencing financial difficulty, support is available. The best way to let us help is to call us between 8am and 6pm AEDT on 13 11 33, or email help@liberty.com.au. You can also head to our financial hardship page for further information and resources.

• How do I request a payout quote for my car loan?

  If you are looking to payout your car loan, please log into Liberty Online and go to “Get Payout Quote” to generate your payout quote.

• How do I update, change, or close my loan?

  If you need to change your loan or are thinking of making a move, we’re here to help. Our planning a move page has information on selling, moving, or refinancing. Alternatively, you can call our team on 13 11 33.