Your questions, answered

If you have questions about your account, your repayments or how to use Customer Online, please see our frequently asked questions below.

General account queries

If you want to know where to check or update your account details – you can find relevant information here.

Repayments and hardship assistance

Liberty has always assessed customers based on their individual circumstances, allowing us to provide more personalised and tailored solutions. This also applies to hardship and helping customers in need.

Fixed rate break costs

If you are concerned about incurring break costs and want to know more about how fixed rate loan break costs are managed at Liberty, you can learn more here.