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Frequently asked questions

You’ve got questions and we’ve got answers. If you need help, you’ve come to the right place.

General account queries

If you want to know where to check or update your account details - you can find relevant information here.

Repayments and hardship assistance

Liberty has always assessed customers based on their individual circumstances, allowing us to provide more personalised and tailored solutions. This also applies to hardship and helping customers in need.

Fixed rate break costs

Concerned about incurring break costs or want to know more about how fixed rate break costs are managed at Liberty? These might help you:

Changing, updating or closing your loan?

If you are looking to change, update or close your loan please click here for everything you need to know.