Planning to make a move?

Frequently asked questions

• What are the costs involved in discharging or closing my loan?

  When planning to discharge or close your loan, it’s important to make sure the benefits outweigh the costs. Paying out your loan could mean you need to pay fixed rate break costs, discharge settlement fees, and any other costs associated with establishing any a new loan. For help understanding the costs involved with discharging your loan contact us.

• How long does it take to discharge or close my loan?

  Timeframes to discharge or close a loan will vary depending on your loan type. For mortgages, please allow up to 20 business days once all the completed paperwork has been returned. To avoid any lengthy delays, make sure you get in contact with us as soon as possible.

• What can I do if I’m experiencing financial hardship?

  At Liberty, we know things don’t always go as planned. If you have lost your job, had an income reduction, suffered an illness or injury, or you’ve been affected by a natural disaster, support is available. The best way to let us help is to call us between 8am and 6pm AEST on 13 11 33, or email help@liberty.com.au. You can also head to our financial hardship page for further information and resources.

• Who can I talk to about refinancing my loan?

  Talk to us! It’s important to fully understand all your options when making decisions about your finances. There could be solutions available that mean staying put is the smarter option - and we’d love to explore this with you. Please contact us to start the conversation about what’s possible.

• What is a fixed rate break cost?

  A fixed rate break cost represents the amount of economic cost we experience if you choose to break your fixed interest rate loan with us. This cost will be passed onto you as a fixed rate break cost. If you have a fixed rate and wish to payout your loan early, contact us to understand what break costs may apply.