Feedback

We'd love to hear from you

Our goal is to provide fast and fuss free service to our customers. If you’ve had a great experience, we’d love to hear from you so please email us your story. We also understand that sometimes we don’t always get things right. So, if we haven’t met your expectations, we definitely want to know so we can get things right next time.

Give us a call

You can call us on 13 11 33 Monday to Friday, 8.30am - 5.30pm (AEST).

Send us an email

You can email us at service@liberty.com.au anytime and we'll get back to you quickly as we can.

Jump online

We've got a team waiting to hear from you online if you prefer to web chat.

Resolve an issue

If you make a complaint, we will take time to understand the issue, and do everything we can to fix it. In most cases, we can resolve these things on the spot but, if this isn’t possible, we’ll let you know when you can expect us to get back to you.

Get a solution

If after working with our team you aren’t satisfied with the outcome, you can formally lodge a complaint with our dedicated Resolutions Team. They will review your concerns via our own resolutions process. Please email resolutions@liberty.com.au and a member of the team will be in touch promptly.

Need other options?

If you’re still not satisfied with the outcome, you can raise your concerns with the Credit and Investments Ombudsman at www.cio.org.au or on 1800 138 422.

If your unresolved issue is about investment products, you can also contact the Financial Ombudsman Service at www.fos.org.au or on 1300 780 808.

 

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Approved applicants only. Lending criteria applies. Fees and charges are payable. All rights reserved | Liberty Financial Pty Ltd | ABN 55 077 248 983 | Australian Credit Licence 286596 | Liberty Network Services Pty Ltd | ABN 65 151 158 628 | Australian Credit Licence 408042