We'd love to hear from you

Our goal is to provide fast and fuss free service to our customers. If you’ve had a great experience, we’d love to hear from you. We also recognise that there may be an occasion when you are not satisfied with the outcome. If we haven't met your expectations, please let us know and we'll do our best to resolve things as quickly as possible.

13 11 33 Monday to Friday, 8.30am - 5.30pm (AEST)

Resolve an issue

If you have a concern please get in touch with us. We will take the time to understand the issue and do everything we can to fix it. In most cases, we can resolve these things on the spot but, if this isn’t possible, we’ll let you know when you can expect us to get back to you.

Get a solution

If after working with our team you aren't satisfied with the outcome, you may request your complaint to be escalated to our dedicated Resolutions Team. They will review your concerns via our own resolutions process which is provided to you free of charge. Please email and a member of the team will be in touch within 10 working days.

Further help?

If you’re still not satisfied with the outcome, you can refer your matter to the Australian Financial Complaints Authority (AFCA) which provides a free, independent dispute resolution service:
1800 931 678
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001 your social media marketing partner

Approved applicants only. Lending criteria apply. Fees and charges are payable. Copyright © 2021 All rights reserved | Liberty Network Services Pty Ltd (ABN 65 151 158 628/Australian Credit Licence 408042) (LNS) is a wholly-owned subsidiary of Liberty Financial Pty Ltd (ACN 077 248 983/Australian Credit Licence 286596). Liberty Network Services has access to products including those from Liberty Financial.