Financial Hardship

Disaster relief

Liberty endeavours to provide assistance to customers experiencing financial hardship due to extreme weather and natural disasters. We know that putting things back together is never easy and these situations can leave customers with unexpected financial stress.

We are here to work with customers in these circumstances to provide options to help get them back on track. If you’re in this situation, call a member of our team on 13 11 33, Monday to Friday 8am – 6pm EST and discuss temporary hardship assistance.

There are also free public services which can also offer assistance, for example the Australian Government’s Department of Human Services or emergency services in each state.

Short on cash?

We understand that life can take unexpected turns and catch us by surprise. That may mean you may be finding it hard to cope financially from time to time. You may have lost your job, suffered an illness or injury or have been impacted by a natural disaster. Or you may just be struggling to get by.

If you’re finding it hard to make ends meet, we want to talk to you about how we can help. We may be able to vary or suspend your repayments to help get you back on track. We can help the most if you get in contact with us as early as possible.

Give us a call

The best way to let us help is to call us between 8am - 6pm AEST on 13 11 33

Send us a summary

We’ve also got a Financial Hardship Notice that you can fill in and send to us. We’ll call you when we receive it so we can work on a plan together.

You can email a copy of the completed notice to

You can fax us the completed notice to 03 8635 9999.

You can post us the completed notice to Level 16, 535 Bourke Street, Melbourne VIC 3000.

Our team is here to help

We will take the time to listen and understand your situation. We may ask you for some information and we will carefully consider how we can help get you back on course.

Other help

If you have further questions about what additional assistance is available or how to make changes to your account, check out our frequently asked questions.

You may also find the following helpful:

  • Department of Human Services website, which provides information on crisis and special help available, or
  • Money Smart website, which provides information on managing your finances, or
  • Financial counsellors, who can help you:
    1. Organise your finances and prepare a budget.
    2. Suggest ways to improve your financial situation.
    3. See if you are eligible for government assistance or early release of superannuation.
    4. With options and their consequences, including debt recovery procedures.

Listings of Financial Counsellors can be found at or by contacting the Financial Counselling hotline on 1800 007 007 your social media marketing partner

Approved applicants only. Lending criteria apply. Fees and charges are payable. Copyright © 2019 All rights reserved | Liberty Network Services Pty Ltd (ABN 65 151 158 628/Australian Credit Licence 408042) (LNS) is a wholly-owned subsidiary of Liberty Financial Pty Ltd (ACN 077 248 983/Australian Credit Licence 286596). Liberty Network Services has access to products including those from Liberty Financial.