As the impact of the coronavirus pandemic (COVID-19) spreads throughout Australia, we’re keeping a close eye on developments and putting our community first.
The safety and wellbeing of our customers, employees and business partners is our top priority and the stress and financial difficulty that can result from this unprecedented event is something we take seriously.
We’re here to help and our support measures are tailored to meet your individual needs and circumstances. Some options to help you during this time may include:
We understand that your immediate focus is on the health, safety and wellbeing of yourself and your family. At the appropriate time, our team is ready to provide support. We understand that each customer will have different needs and every request matters.
If your ability to maintain payments is impacted, we have a Financial Hardship Notice that you can fill in and send to us. We’ll call you when we receive it so we can work on a plan together. You can return your completed form via email to firstname.lastname@example.org.
If you have further questions about what additional assistance is available or how to make changes to your account, check out our frequently asked questions.
If you’re a small business needing funds to support working capital, Liberty is offering special Business Care loans with the support of the Australian Government. Click here for more information.
As a business, we recognise that we have a responsibility not only to our customers, but also to employees, business partners, suppliers and contractors to ensure they can continue in their work in a safe and healthy environment.
We have initiated several measures to assist our whole team to stay safe during this time, with minimal impact to business operation. These include: