AFIA Code of Practice

Liberty is committed to acting with integrity, transparency and fairness in everything we do. We have adopted the AFIA Finance Industry Code of Practice to reinforce our commitment to high standards of behaviour and customer care across our finance products and services.

By adopting the Code, we commit to meeting clear industry standards that support positive outcomes for customers and small business clients.

Why the Code matters

The Code helps strengthen trust between Liberty and the people we help. It provides additional assurance that your interactions with us are guided by clear principles, strong consumer protections and accountability.

The Code is independently governed and monitored, supporting continuous improvement and consistent standards across the finance industry.

Accessing the Code

The full AFIA Code of Practice is available for you to read and download.

Complaints and concerns

If you have a concern or complaint, we encourage you to contact Liberty first so we can resolve the issue as quickly as possible.

Please phone us or email resolutions@liberty.com.au and a team member will be in touch to acknowledge your complaint within one business day.

Our complaints process is designed to be fair, accessible and consistent with the standards set out in the AFIA Code of Practice.