The Liberty family is approximately 300 team members, having experienced a period of solid growth over its nearly 20 year history. Our team has grown to continue to provide exceptional customer service to our customers and business partners particularly as we expand our customer base and launch new products.
The majority of the Liberty team are based in Melbourne however we are proud to have offices in Auckland and Sydney and sales team members also working in Adelaide, Brisbane, Perth and Christchurch. If you’re not familiar with all the parts of a finance business - here’s a breakdown of all our different teams.
Customer engagement is all the friendly people you deal with when you contact Liberty. It manages the service, retention, product, sales and support functions for all Liberty customers, including our business partners and BDMs.
Finance is responsible for keeping all finances within the business running smoothly, whether it’s funding a loan contract, or reconciling an account when paid in full. Finance also keeps a watchful eye on account repayments and ensures all transactions are accurately reflected in our systems.
Legal and Compliance
Being legally compliant is important to Liberty and that’s why we have such a strong in-house legal focus. Legal oversees both of our business practices throughout Australia and New Zealand providing advice on compliance, regulations, innovation and possible investment opportunities.
Risk helps to set our risk management parameters by identifying and setting guidelines for our operational teams. It’s also responsible for portfolio management, audit and fraud management, as well as helping us when we create new products or amend existing ones.
Human resources is responsible for driving Liberty’s most important asset – culture. It is responsible for assisting in the recruitment, selection and on-boarding of staff members as well as any learning and development and HR administration across Australia and New Zealand.
Marketing & Communications
Liberty’s marketing team is similar to any external agency though it’s mainly in-house. Marketing oversees the creation and design of all communication strategies, as well as their execution. From digital and social media to traditional advertising, branding and web design, marketing helps educate consumers and business partners about the benefits of our great products and services.
Technology has always been at the heart of Liberty, so our technology department is incredibly important. Technology consists of an infrastructure team and development team which both work together to provide reliable and secure operational distinctions. Technology also develops high quality apps to help realise commercial goals for our entire business.
Liberty Network Services
Liberty Network Services is a subsidiary of Liberty Financial and represents a unique distribution offering. It comprises of a national network of Liberty Advisers all of whom are independent business owners, trading under the Liberty brand, and selling products for a broad panel of financial institutions. There is also a growing team supporting the expansion of this network.
LFI, a wholly owned subsidiary of Liberty Financial, is an APRA authorised general insurer specialising in consumer credit insurance. LFI's products offer a broad range of innovative credit insurance solutions including Mortgage Protection Insurance, Loan Protection Insurance and Vehicle Equity Insurance as well as products from business partners.
The commercial team processes and assesses all applications for all commercial loans, whether they come directly to Liberty via its website, or through the thousands of brokers we partner with. Our commercial team also manages our self-managed super fund (SMSF) offerings.
Treasury ensures the timely facilitation of Liberty’s ongoing capital requirements. It also manages the funding process through participation in domestic and global capital markets and enhancing its leading position with valued banking and investor partners.
Group sales works with Liberty’s accredited business partners, such as mortgage brokers, real estate agents and dealers, to keep them up to date on new business developments. Our well regarded team of Business Development Managers work on-the-road to provide training and build relationships with our key business partners.